Effective Date: Dec. 4, 2025

Riverbend Renovations (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit your information, or communicate with us.

By using our website or providing your information, you consent to this Privacy Policy.

1. Information We Collect

Personal Information You Provide

We may collect:

Name

Phone number

Email address

ZIP code

Project details (type of remodel, budget, timeline)

Photos you upload

Appointment preferences

Information Collected Automatically

When you visit our website or landing pages, we may automatically collect:

IP address

Device information

Browser type

Pages visited

Time spent on pages

Cookies and tracking data
(including Google Analytics, Google Tag Manager, and Meta tracking)

Communication Information

If you call, text, or email us, we may collect:

Call logs

Text message logs

Message content

Appointment confirmations

2. How We Use Your Information

We use your information to:

Provide estimates and schedule appointments

Respond to inquiries

Send SMS and email updates

Improve our website and advertising performance

Run remarketing and retargeting ads

Analyze lead quality and service performance

Follow up on incomplete project requests

Send appointment confirmations and reminders

We do not sell your personal information.

3. SMS Consent and Communication

By submitting your phone number on any form, you consent to receive SMS messages from us, including:

Appointment reminders

Estimate confirmations

Follow-up messages

Occasional promotional offers related to remodeling

Message and data rates may apply.
You can opt out anytime by replying STOP.
Reply HELP for assistance.

Your phone number is not shared or sold to third parties for SMS marketing.

4. Cookies and Tracking Technologies

We may use:

Google Analytics

Google Tag Manager

Meta Pixel

UTM tracking

Cookies and similar tools

Tracking technologies help us analyze traffic and improve marketing effectiveness.

You may disable cookies through your browser settings.

5. How We Share Your Information

We may share information only with:

Contractors or employees who need it to provide services

CRM, scheduling, or SMS platforms

Advertising platforms (Google, Meta) for analytics

Legal authorities, if required

Service providers necessary to perform business operations

We do not sell your data.

6. Data Security

We use reasonable administrative and technical safeguards to protect your information against unauthorized access, alteration, or disclosure.

While no method is 100% secure, we take all reasonable precautions.

7. Data Retention

We retain your information as long as necessary to:

Provide requested services

Maintain accurate business records

Comply with legal requirements

Improve internal operations

You may request deletion at any time.

8. Your Rights and Choices

You may:

Request access to your information

Request corrections or deletion

Opt out of SMS by replying STOP

Opt out of marketing emails using unsubscribe links

Disable tracking cookies in your browser

For requests, contact us at:
[email protected] | 615-642-4795

9. Children’s Privacy

We do not knowingly collect or maintain information from children under 18.
Our services are intended for adults only.

10. Third-Party Websites

Links to third-party websites are not governed by this Privacy Policy.
We are not responsible for their content or privacy practices.

11. Updates to This Policy

We may update this Privacy Policy periodically.
The updated version will include a new “Effective Date” at the top.

Continued use of our website indicates acceptance of any changes.

12. Contact Us

For questions about this Privacy Policy or your personal information, please contact:

Riverbend Renovtions
Phone: 615-642-4795
Email: [email protected]